![]() To fix this issue, follow the guided steps below: Method 1 It allows you to download and access these shows offline wherever you are.īut the primary reason your desktop app stops working is because of your Cisco Video Guard Monitor software. If you want to get the same functionality with a few additional features, installing its desktop app may be the better alternative. Windows 10 users must note, however, that the new Microsoft Edge browser also does not support the Silverlight plug-in. So, the best way to access this on-demand TV service is by changing to an alternate web browser.Īmong the best browsers available to download to stream your favourite channels and programmes include: However, if you are using the Google Chrome web browser, then we have bad news for you – Google Chrome no longer supports this application framework. “ Sky Go makes use of the Microsoft Silverlight plug-in to run several internet applications. With this on-demand TV service, you get to watch your favourite channels and shows from your laptop’s comfort.īut it can be quite frustrating when you encounter Sky Go not working problems on your computer. Meanwhile, others have complained about not seeing the play button after clicking on the programme they would want to watch.īut before you contact their customer service hotline, you can try out these basic troubleshooting techniques on your laptop or Xbox one console. Some have reported experiencing this problem immediately after they have signed into the app. With these on-screen messages, you would not be able to watch anything on your Sky Go app or Sky Go Extra.įor instance, users who have downloaded its new update have rung up Sky’s customer service hotline for one particular reason – a Sky Go black screen. Receiving error codes on your device is not something you would want to see while relaxing from a stressful day at work. “Not knowing how to handle this issue can be quite frustrating and irritating.įortunately, this comprehensive troubleshooting guide can help you with your problems and get your app running in no time. However, some of you may have experienced seeing a Sky Go black screen on your device at least once in your whole life. Whatever device you are on – be it an Xbox console, tablet, mobile, or laptop, Sky has made it possible to watch TV anywhere you are with this on-demand service. It now says this regardless of whether it's version 4.0 orĥ, so I can't even install what I used to have that worked before.Īny help would be appreciated as I currently can't use these sites I'm paying for.Sky Go app not working issues are among the significant causes of headache for its users. ![]() Whenever I try and open the Silverlight application on my mac to check the settings, it wont open up & says 'Application Not Responding'. Personallly, I dont think it's a problem with the browser. ![]() Silverlight is installed correctly - this always seems to work for me, which only makes it more frustrating that the other sites don't work. There's a lik on some forums that takes you to a video to check ![]() I've made sure that 3rd party cookies aren't blocked & that the plug -in is enabled on the browser. So far, Ive tried uninstalling & reinstalling Silverlight, installing version 4.0, I've tried it on Safari,įirefox & Chrome, & changing the font on all browsers to Arial as suggested on some forums. I've been reading all the forums (there are loads!) with people having problems with this, and have followed the advice on there, but had no luck. On Sky Go, I get a message saying plug-in failure. When I try & play on Netflix, I get a black screen withīlue circle & nothing else. I have an Intel Mac running OSx Lion version 10.7.3 and since I installed the latest Silverlight update, I have lost the ability to watch either Netflix or Sky Go (on the website or on the desktop). ![]()
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